Terms and Conditions

Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Oliver & Amelia London.
If you have any questions, you can contact us at info@oliverenamelialondon.com.

1. Applicability

By placing an order through our website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

2. Product Information

We make every effort to ensure that all product descriptions, images, and information provided on our website are accurate and up to date. However, we do not guarantee that all content is free from typographical errors, inaccuracies, or omissions. Minor variations in colour, size, or design may occur.

3. Ordering and Payment

All orders are subject to acceptance and availability.
Orders will only be processed once full payment has been received.

Available payment methods may vary depending on your country or location. It is the customer’s responsibility to ensure that a suitable payment method is available before placing an order.

4. Processing and Shipping

Processing Time: 1–3 business days
Estimated Shipping Time: 3–7 business days, depending on destination

Orders are shipped directly from our supplier, which is based in China. Delivery times are estimates and may be affected by customs procedures, carrier delays, or other factors beyond our control.

5. Returns and Cancellations

Please refer to our separate Return Policy for full details regarding returns, refunds, and cancellations.

6. Liability

Oliver & Amelia London is not responsible for loss, theft, or damage once an order has been marked as delivered by the carrier to the address provided by the customer.

Customers are responsible for ensuring that all delivery details are accurate at the time of ordering. We cannot be held liable for delays or non-delivery resulting from incorrect or incomplete address information.

7. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, and designs, is the property of Oliver & Amelia London and is protected by intellectual property laws. Any unauthorised use, reproduction, or distribution is strictly prohibited.

8. Complaints Procedure

Any complaints should be submitted in writing via email to info@oliverenamelialondon.com.
We aim to acknowledge and respond to all complaints within 5 business days.

9. Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.